We simply need the website address of the sites you wish to show to a customer. Once signed up, you can send the URLs where you would like to link customers to Secondly, by default we apply the 'Button Text' shown below - if you wish to display something different, just let us know! Website Most importantly, we need the URL to your account/page of choice. If you're unsure whether your Dispatch account is already on a paid plan or not, please email in order to get some clarification on your account status.Ĭompanies with the feature will need to share some information. In order to enable customers to see the public review options, you may need to subscribe to a paid plan. The feature is an option for companies looking to grow their online reviews. There the customer may be prompted to login to their account, follow your business or some other action. When customers tap/click a button of choice, they'll immediately be taken to the location of choice. The feature, which is called Profile Builder, enables customers to select a public website of choice where they wish to share their experience. One option customers may see is to leave a public review.

The inputs may changed based on what they select, whether it's 1-star or 5-stars. When both options are presented to a customer, the experience will appear like the following:Ĭustomers simply tap or click on their feedback choices. Customers are asked to rate their experience, select some of the options and write a comment if they so choose. Typically customers are prompted with a 5-star survey and sometimes a 10-point NPS survey. Typically customers receive email and/or SMS notifications requesting feedback which include a link to the customer portal.Īt the completion of a Job, customers are asked to share their feedback.

Public review options will be displayed to the CustomerĬustomers are prompted to leave a public review only after they've submitted a review in Dispatch.

Allow the Customer to submit a Dispatch Review.In order to give the option to customers, a few steps will need to take place first. Getting public reviews from customers can be part of the experience.

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